Vision Statement: Being a POS Technical Support Analyst in my past role has given me some insight as to the frustrations that clients experience. Whether it’s at the Onboarding process and set up or with the day to day functions of their business. One most important thing is to be able to understand their issues and concerns and explain things in a way that’s understood. Some technical agents forget there are still those Retail owners who really aren’t tech saavy and find it difficult to explain what is going on with their card reader or device(s). My understanding of the POS systems and applications will serve as an added benefit to my clients so that they benefit the most out of their purchase. One of the worse stories in my technical role was getting a call from an upset client who was sold a product and was told it could be integrated with their current platform and could not. Now they were locked into a contract. That definitely did not set them up for success or create a very positive relationship. I am passionate about selling the right systems to my clients and believe it’s not about just getting the sale but being honest about what the product(s) can provide. I truly believe word of mouth is the best tool and if we cannot operate a business based on honesty and trust it will eventually cause your business to fail.
“Building long lasting, rewarding relationships one client at a time.”
Skills: I have over 25 years of Customer Service experience assisting customers with their credit and, debit card accounts. Troubleshooting online site issues, training on navigating website content. Assisting with online creation and online log in errors, resetting passwords and creating temporary passwords for resets on their account. I have 15+ years in the financial industry including Chargeback Resolution and Risk Management. Help Desk Support Tier 1 and Tier 2 levels including re-installing Pharmaceutical software, setting up new installation of hand held devices, troubleshooting installation failures as well as training to new software users.